This policy applies to all transactions on Cerdas Inovasi Digital, covering Courses/Training, Custom Development, and Software.

1. General Policy

All payments made are final and non-refundable, regardless of the reason, unless otherwise required by applicable law in Indonesia.

2. Courses/Training

Course payments are made in full upfront. Once payment is successful and access to the materials is granted, no refund of any kind will be issued, including if the materials haven't been accessed, have only been partially accessed, or the participant decides to stop midway.

3. Custom Development (Custom Project)

Service payments use a 50% down payment upfront and 50% final payment upon completion. Neither the down payment nor the final payment already made is refundable, including if the project is cancelled midway by the buyer. Discrepancies between the delivered work and the original agreement are handled through the revision process (not a refund), which can be requested via Admin Chat.

4. Software

Payment is made in full upfront. Since the product is a digital file that can be downloaded immediately, refunds do not apply once payment is successful, whether or not the file has been downloaded.

5. Technical Issues

Technical issues such as failing to access materials/files due to problems on our end will be resolved by us (e.g. fixing access or resending the file), but such resolution takes the form of a service fix, not a refund.

6. Policy Changes

We reserve the right to change this Refund Policy at any time. Changes will be announced on this site and apply to transactions made after the change is published.

7. Contact

Questions regarding this Refund Policy can be sent to nerdmasterclass74@gmail.com.